FAQs

With us at TheKnowHow, you can get comprehensive answers to a variety of frequently asked questions. We are here to provide you with the knowledge you are looking for.

What is an Independent Second Medical Opinion?

An independent second medical opinion is the assessment of an initial diagnosis or treatment plan by an independent physician, who is neither involved in the previous nor further treatment and can therefore act unbiased and impartial. For more…

Why is it important to get an Independent Second Medical Opinion?

Doctors have varying treatment approaches, even when managing patients with the same diagnosis. Some physicians may take a more conservative approach, while others may prefer more aggressive treatment options. Finally, the patient and their family need to decide which approach works best for them.

An independent medical expert provides unbiased and impartial additional information. This is not just another opinion, but the solid base to measure options and make the best health care decision. For more…

When is it important to get an Independent Second Medical Opinion?

Second medical opinions are always appropriate when there are doubts about the diagnosis or treatment recommendations by the primary treating doctor. Obtaining a second medical opinion is particularly appropriate before making serious health decisions, such as choosing a surgical intervention, a chemotherapy or any other treatments with risks or serious side effects. For more…

Why choose TheKnowHow for an Independent Second Medical Opinion?

TheKnowHow is linked to a high number of selected specialists, each with extensive expertise and years of experience in their fields. Through us you can access to the best specialized experts in the field.

 

TheKnowHow is not a tool for recruiting patients. Our experts are only tasked with providing a second medical opinion report; they are not involved in the treatment process. This ensures there is no hidden motive to recommend a costly procedure or intervention. Their independence and neutrality stand as one of the great advantages of our offer.

 

With TheKnowHow, you can receive a comprehensive written second medical opinion report within just a few days, conveniently delivered over the internet. This eliminates the need for additional doctor appointments and travel, saving you time, efforts, and expenses.

Is a Doctors referral letter required to request a second opinion?

No, a doctors referral letter is not needed.

But it makes sense to inform the primary doctor about the plan to have a second medical opinion. Usually, doctors want the best outcomes for their patients. For this reason, they generally will not be offended about the decision to get a second medical opinion. For more…

Do TKH Independent Second Medical Opinion offer remote diagnoses?

We do not offer remote diagnoses. The second opinions of our TKH experts are an excellent supplement to the on-site doctor’s visit, but do not replace it. Our specialists do not perform a

remote diagnosis but provide an independent medical opinion report based on submitted medical data.

What kind of documents are required for an Independent Second Medical Opinion?

To enable our TKH experts to a thorough review please submit:

§ a doctor’s letter with the current diagnosis and the suggested treatment plan (obligatory)

§ imaging files like X-ray, CT, MRI, echo, etc. (if relevant)

§ lab results from blood, other body liquids, etc. (if relevant)

§ pathology results (if relevant)

§ any other relevant documents to you case

 

If any documents are missing after submission, we will be in contact and happy to support. For more…

How to get the medical records from the doctor?

Every doctor is obliged to give his patient access to his medical records. Usually, doctors want the best outcomes for their patients. For this reason, they generally will not be offended about the request of medical records on order to get a second medical opinion. For more…

How to get medical records from the doctor?

Every doctor is obliged to provide their patient with access to their medical records. Usually, doctors want the best outcomes for their patients, so they generally will not be offended by the request for medical records in order to get a second medical opinion.

In what format images and other digital data should be transferred?

Images can be submitted in their original format from the CDs provided by the hospital. Please ask for an anonymized version at your hospital. For more…

How to know that the submission of data and the application was successful?

The successful upload of the medical information is confirmed by email. Once the application for an independent second medical opinion is reviewed (within 2 working days), an invoice is sent. For more…

In long does it take to get the independent second medical opinion report?

The independent second medical opinion report will be provided within … working days after complete submission of all required data.

For urgent cases please call our office to +971 52 683 3431 after submitting the data. We will take care of assigning a fast available expert. Please keep in mind that handling urgent cases may cause in higher costs, and thorough processing by the expert requires some time. For more…

How secure is my data?

The protection of your data is our highest priority. We strictly adhere to all relevant data protection laws and regulations. All data is encrypted upon receipt, anonymized for your security, and sent via encrypted channels. Find our Data Privacy Policy here.

Who has access to my data?

Personal data will only be collected and processed by TKH for the purpose of handling the independent second medical opinion request. We treat all personal data as strictly confidential and in compliance with all legal requirements. Personal data will only be passed anonymized to the TKH expert entrusted with answering and processing the respective independent second medical opinion request. Find our Data Privacy Policy here.

Can a specific specialist be chosen by the applicant?

We will consider all independent second medical opinion requests in detail and select the most suitable specialist for every case. Our selection is based on the specialization and the experience of our IME experts regarding the specific diagnosis and questions. In addition, we take in account the best availability of our TKH experts. For more…

In which languages is it possible to request an independent second medical report?

All TKH experts are working internationally and therefore communicate in English. Submitted medical reports need to be in English language. If you don´t speak English, we assist you to submit your records and receive your report in your language. For more…

Are multiple second medical opinions from multiple experts possible?

Generally, it is possible to opt for more than one second opinion. Each additional request of a second opinion from another expert is counted as a new order and needs to be charged.

 

The expertise of our selected experts can be trusted. Therefore, we strongly recommend opting for a maximum of two second opinions.

How will I know if the written independent second medical opinion report is ready?

Following the submission of all necessary medical documents, our experts will prepare the report within a few working days. They will inform TheKnowHow upon completion, and our office will promptly notify the applicant about the finished report. For more…

Can the independent second medical opinion report be shared with other local doctors?

TKH highly recommends to hand over the independent second opinion report to the primary or another treating local doctor. The report will contain details to the recommended therapy, which are considered to support the treating doctor.

What if there are questions after receiving the independent second medical opinion report?

If any questions arise after receipt of the independent second medical opinion report, our IME medical customer service is available to support. For more…

Where can I look up the terms?

Our Term of Use can be viewed or downloaded here.

How much costs an independent second medical opinion?

The cost of an independent second medical opinion depends on the specialty of the involved experts, the complexity, and the urgency of the request. You can find detailed pricing information on our Independent Second Medical Opinion price list.

 

After TheKnowHow reviews the submitted medical information, an invoice will be sent.

For more…

What payment options are available for an independent second medical opinion?

We have several payment options via stripe and payments can be made online with ease using a debit/credit card.

Is it possible to cancel a paid independent second medical opinion?

As soon as we have handed over the medical information and the request, our TheKnowHow experts start to work on the case. Therefore, a cancellation is only possible prior to our assignment process. In case of cancellation, please contact us immediately by (+971) 02 410 3537 or E-Mail info@theknowhow.ae

Why to choose TKH for an Independent Second Medical Opinion?

TKH is connected to a high number of selected specialists with comprehensive expertise and many years of experience in their field. Through us you have access to the best specialized experts in the field.

 

TKH is no tool for recruiting patients: Since our experts may only provide a second medical opinion report and must not treat the applying patient, there is no false incentive to recommend an operation or an expensive treatment. Their independence and neutrality is one of the great advantages of our offer. For more…

 

TKH provides a written independent second medical opinion report within a few days conveniently over the Internet – without the delay, hassle and expenses of additional doctors’ appointments and travel.

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